While it may seem hard to believe in such a dire hiring environment, one of our investments, LiveOps, has excess “demand” for workers. That’s right — excess demand for workers. For those of you that don’t know, LiveOps is a very, very cool company. Their core technology is a SAAS “contact center in cloud.” Just like anyone’s call center, it is a four-9’s operation that is highly resilient. What’s different, and very unique, is that the agents on the other end don’t actually work for LiveOps – they work for themselves. So far, over 20,000 “crowd-sourced” agents are now working from home on behalf of LiveOps customers – companies like Aegon, Colonial Penn , etc. One really cool customer example is American Idol. For Idol Gives Back, AI’s charity campaign, over 4000 LiveOps agents handled over 200,000 calls in less than five hours. Only a crowed-sourced play could handle such a ramp.
So back to the excess “demand” for workers. LiveOps has several customers in the insurance industry and is actively looking for licensed insurance agents who would enjoy the freedom and flexibility of working from home . The twist is, these individuals need to be licensed on a state-by-state basis. To learn more about this great opportunity, check out this site.
So the next time you hear somebody talking about our dire economy, and complaining about rising unemployment, tell them you know of a company with more demand for workers than supply! And if you have a friend in the insurance business, please forward them a link to this post.